Shipping

You must be at least 18 years of age to order from flossy. We will never knowingly ship an order to any persons under 18. By use of this site you are confirming that you are 18 years of age or older.

All products that are in stock will be shipped as quickly as possible but please allow up to 48 from when the order was placed for it to be processed. Due to COVID-19, shipping delays and surcharges may apply. Thank you in advance for your patience.

Yes. Your order will arrive in a plain brown box, with the return address listed as flossy.

Note: International shipments may include a customs declaration.

Your card will be charged as soon as your order is accepted.

If we cannot fulfill your order completely, we will e-mail you to let you know that certain item(s) are out of stock. You can then decide if you’d like to wait for your order to come back in stock or have your card refunded for the amount of your order.

An order cannot be canceled after it has been placed and you have received a confirmation. If you made a mistake in your order, please e-mail orders@feelflossy.com as soon as you receive confirmation, and we will work out a solution.

Orders will either ship from our warehouse in Seattle (USA) or Brisbane (Australia).

We are not responsible for lost or stolen shipments. Please ensure your destination has a secure point of delivery. Tracking numbers are provided by email at the time of shipment. Please contact us with any questions you may have.

You'll receive an email with tracking information when your order has shipped. Please ensure your destination has a secure point of delivery. Please note that although tracking numbers are sent when the order has been packaged for shipment, tracking information does not start to update until the package has arrived at the processing center. Please contact us with any questions you may have.

Most flossy products ship internationally. Due to country specific regulations, the following products are restricted to where they can ship:

  • Awaken Arousal Oil with CBD (Foria): Ships to USA only
  • Lora DiCarlo CBD Lube: Ships to USA only
  • Dame Alu: Ships to USA only
  • Vibe (Maude): Ships to USA only
  • FIGR Fluid (FIGR): Ships to Australia only

If you have questions about shipping locations, please contact hello@feelflossy.com for more information.

Free shipping is available on orders within the US and Australia of $100 or more. This will automatically be applied at the checkout. If discount codes are used to bring the price below $100, free shipping will no longer apply.

Of course! Simply enter your giftee’s address during checkout and we’ll make sure the package arrives at their door.

Returns

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Due to our products being classed as personal goods, to be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@feelflossy.com. Items sent back to us without first requesting a return will not be accepted.

Please contact our customer service team at orders@feelflossy.com to inform us that you would like to return your purchase. In your email, please include:

  • Full name
  • Order number
  • Reason for return
  • Photo/video of the item

We do our best to package your products with care, but sometimes damage may occur in transit. If your product arrives in poor condition, please send us photos of the packaging and the item(s) with a description of the damage to orders@feelflossy.com. We will assess the damage and do our best to find a solution so you can enjoy your items as intended. Please note, flossy is not liable for any damages due to shipping.

See below for warranty details.

Warranty

Warranties are available only on products with motors.

If you believe your product is defective, and if you are within 90 days of your product purchase date, please reach out to orders@feelflossy.com with the following information:

  • Full name
  • Order number
  • Reason for return
  • Video of product defect

Depending on the nature of the perceived defect, we may require you to return the item to our warehouse for further evaluation. If it is determined that the item is defective, we will replace your item or issue store credit in the form of a gift card for the price of the product(s), excluding shipping. Credits, in the form of gifts cards, do not expire.

If you believe your product is defective after 90 days of the purchase date, you will need to contact the brand directly as each product we stock has a varies in accordance to the manufacturer's warranty.

Product Specific Warranty Information

  • Dame Products: 3-year warranty. Proof of purchase required. Please contact Dame’s customer service team at support@dameproducts.com.
  • Le Wand massager: 1-year warranty. Valid from the date of original purchase, against defects due to faulty workmanship or materials. If you discover a defect, notify Le Wand at customerservice@lewandmassager.com.
  • B-Vibe: 1-year warranty. Submit a warranty claim here.
  • LBDO: 1-year warranty. Please contact LBDO at hello@lbdo.com.au to discuss. This warranty does not cover damage caused by misuse, tampering, unreasonable use, or service performed by unauthorised service agencies. Loss or damage to removable parts will not result in the replacement of the entire product.
  • Lora DiCarlo: 1-year warranty. Countries mandating a longer warranty time, Lora DiCarlo extend the warranty appropriately. Warranty date begins from the original date of purchase. To register your warranty, visit loradicarlo.com/register/, log in, and register your device. To make a warranty claim, please have your order number and email hello@loradicarlo.com.
  • Maude: 1-year warranty. Valid from the date of the original purchase of product. Please email orders@getmaude.com – within 12 months of purchase – to submit a claim.
  • Rosewell: 2-year warranty. Please email orders@byrosewell.com to organise a replacement.
  • Ohnut: If a product arrives damaged or defective, Ohnut will replace the product at no charge - please contact Ohnut within 14 days for assistance.
  • IOBA: Lifetime warranty. Contact hello@ioba.toys to discuss your defective order.
  • Iroha: 1-year warranty. Contact the Iroha team here.
  • We-Vibe: 2-year warranty. Complete the We-Vibe RMA Request for instructions about your defective order.
  • Vibio: 1-year warranty. Proof of purchase required. Contact hello@vibiostore.com to discuss your defective order.

What if I don’t have my proof of purchase?

Email orders@feelflossy.com and we will issue you copy of your proof of purchase from flossy.

Email orders@feelflossy.com and we will issue you copy of your proof of purchase from flossy.

Product Info

Feel free to contact us at hello@feelflossy.com or schedule a free 15-minute product consultation with a member of the flossy team.

Yes! We take great care in choosing the products we stock. Every brand we stock makes their products with high-grade, body-safe materials and natural ingredients.

Any products with our waterproof icon can be used in the shower or bath.

Product care is unique to each item so we recommend you review product care instructions provided. For waterproof and water-resistant items, wash them with warm water and a mild, fragrance-free soap. Don’t submerge anything that is motorized, just splash them under running water or wipe them down well. Use clean towels to dry them off before storing. It’s recommended to wash them before and after each use. Once clean and dry, store your product in the case or bag they came with.

Yes! Please be sure to use ONLY water-based lubricants. Please do not use with silicone-based lubricants, or oil-based products such as massage oil or baby oil. Usage of these substances may result in discoloring and/or deformation of the product.

Here’s a breakdown of the lubricants & fluids we stock:

  • FIGR Fluid: Water-based and silicone toy friendly
  • Dame Alu: Water-based and silicone toy friendly
  • Foria Awaken Arousal Oil with CBD: Oil-based NOT silicone toy friendly
  • Uberlube: Silicone-based and NOT silicone toy friendly

Disposal of silicone items and rechargeable batteries differs from location-to-location, so please contact your local municipality for further information.

For more questions about Ohnut, click here.

Accounts

You can login to your account by clicking on the person icon in the upper right corner of our website or click here.

Login to your account and select Account Details → View Addresses → Edit Default Address.

Login to your account and select Account Details → Update Billing Details.

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Free shipping

Free Shipping on all orders over $100 in the US and Australia